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Camping Tent Connection
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Please click on the "Online Store" button to go directly to our full line of camping tents.
Frequently Asked Questions

We try to anticipate questions you might have about our PRODUCT / SERVICE and provide the answers here. If you need additional information, use our Contact Us page or send email to info@campingtentconnection.com .

 

 

1.

Q: Do you offer a warranty?

A: Yes, all of our products are warranted by their manufacturers to be free of manufacturing defects in material and workmanship. Products are not warranted against misuse or abuse.  Please refer to your products warranty instructions for warranty claims.

2.
Q: Is my credit card information safe and secure when ordering at Camping Tent Connection?
A: Yes, we take all steps possible to protect your information.  To process your credit card, we use Quickbooks Merchant Services.

QuickBooks Merchant Service uses one of the strongest Secure Sockets Layer (SSL) protocols available to encrypt and transmit transaction data. To prevent security problems, your sensitive transaction information is stored on secure systems. We also use hardware and software firewall technology and additional encryption technology to further reduce the opportunity for intruders to compromise information.


3.

Q: What is your return policy?

A: We here at Camping Tent Connection want you to be completely satisfied with your purchase and the way your transaction was handled.  If the item you received is not what you ordered, contact us for a return authorization within 7 days of receipt of item.  Return the unopened, unused item and we will gladly send you the correct item and pay for all shipping.  Please remember that we must receive the item unopened, and unused. 

If you received the correct item but have since changed your mind and want a different tent from our large selection, contact us withing 14 days of receipt of item for a return authorization.  If item is unopened, buyer is only responsible for the cost of the return shipping.  If item has been opened, buyer is responsible for the cost of the return shipping, and a 15% restocking fee. We will inspect all opened items to confirm that all parts and manuals are returned prior to issuing a refund.



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Camping Tent Connection
3460 Marron Road, Suite 103-373
Oceanside, CA 92056-4675
Toll Free: (866) 839-2795