A: We here at Camping Tent Connection want you to be completely
satisfied with your purchase and the way your transaction was
handled. If the item you received is not what you ordered,
contact us for a return authorization within 7 days of receipt of
item. Return the unopened, unused item and we will gladly
send you the correct item and pay for all shipping. Please
remember that we must receive the item unopened, and unused.
If you received the correct item but have since changed your
mind and want a different tent from our large selection, contact us
withing 14 days of receipt of item for a return
authorization. If item is unopened, buyer is only responsible
for the cost of the return shipping. If item has been opened,
buyer is responsible for the cost of the return shipping, and a 15%
restocking fee. We will inspect all opened items to confirm that
all parts and manuals are returned prior to issuing a refund.